i like this.
i like the response - "We recognize that there is room for improvement and that even one bad customer experience is one too many. It is our goal to continue bringing customers in Northern Virginia the most advanced products and services we offer ... and to ensure that they have a great experience at every touchpoint."
UPDATE - woman now titled hero.
2 comments:
The only real surprise here is that it wasn't ME that that article was about.
yes. that story was about you. what it didn't mention was that you are now a 75 year old woman, and that you live in northern virginia.
also, remember to take your pills, grandma.
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